Straightforward, and if something goes wrong, get in touch and we will work it out. That has been how we have handled it since 2017.
Shipping
We ship across the United States. Orders are packed at the shop in Crown Point, Indiana, usually within one business day.
Because antler is priced and graded by weight, shipping is calculated from the actual weight of what you ordered — you will see the exact cost at checkout before you pay.
Free shipping
Free shipping on orders over $100.
Any problem with your order
Get in touch and we will put it right. Emily handles every order that comes through the website, so she is the person to talk to:
Call Emily on (219) 384-1033, email [email protected], or reach the shop on (219) 213-2157.
Tell her what arrived and what the problem is, and she will take it from there.
If your dog will not touch it
It happens, and it is usually a sizing or hardness problem rather than a bad chew. Get in touch and describe your dog — what they weigh, how hard they chew, what they have liked before — and we will tell you what to try instead.
Nine times out of ten the answer is a different cut or a softer chew, not a different brand.
Natural product, natural variation
Worth saying plainly: antler is a natural product. Just like finger prints, no two antler are the same. Length, diameter, color and shape will all vary within a size grade.
What does not vary is the weight range. When you order a Medium you get an antler in the Medium weight band, every time. That is why we grade by weight rather than by length.
Store pickup
If you are local to Crown Point you are welcome to collect from the shop at 150 W Joliet Street rather than paying for shipping. Just get in touch to arrange it.
Questions
Emily answers the phones and the emails. Call (219) 384-1033, email [email protected], or reach the shop on (219) 213-2157. Custom orders are welcome.
Order questions
Shipping, returns and the guarantee
How fast do orders ship?
One to two business days from Crown Point, Indiana, and often the same day if you order in the morning. You will get tracking as soon as the label is printed.
What does shipping cost?
Free on orders over $100. Below that it is a flat rate calculated at checkout from the real weight of what you ordered - antler is heavy and we would rather not pad the product price to hide it.
The antler I got looks different from the photo.
It will. Every antler came off a different animal, so color, shape and texture vary. Our photos are representative, not identical. What we do guarantee is the size band and the cut you ordered - if that is wrong, get in touch and we will put it right.
My dog will not touch it.
It happens, usually because the chew is the wrong size or the wrong cut. Get in touch and tell us the dog's weight and what they normally chew - nine times out of ten we can point you at the right one.
Can I return something?
Contact Emily and she will work out the best option with you.
Do you ship outside the US?
Not currently. If you are in Northwest Indiana or the Chicago area, the Crown Point shop and the weekend markets are the fastest option anyway.
How do I reach a human?
Call Emily on (219) 384-1033, email [email protected], or reach the shop on (219) 213-2157 during opening hours. She usually answers the same day. There is no ticket system and no chatbot.
Skip the shipping
Or just come and get it.
Local? The shop is open six days a week and there is no shipping charge on the drive over.
150 W Joliet St, Crown Point, IN 46307
Opening hours
| Tuesday - Saturday | 10am - 6pm Central |
|---|---|
| Sunday | 10am - 4pm Central |
| Monday | Closed |